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I want to cancel a reservation for today without charge

I can not cancel a reservation for today . I promissed the guest that it would be free of charge but the system say that I have to Contact Customer service. How do I do this? Best regards Maria Söråkers Herrgård

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BrookAve

 

no you dont contact CS that is only for Guests, you contact BdC Partner Support , not the same thing.

 

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox