I want to cancel today reservation
I got a email from booking.com that a customer who made a reservation tonight want to cancel this reservation free
He also sent me a text message to cancel that reservation so I agreed to do
but the problem is that even though I click the "free cancel" button in email, I can't cancel until I write down someone's name and department
what is that mean? what I can do is only that I have to contact customer service to cancel this reservation
but I don't know where the customer service is.
He's making me annoying..
I want to cancel this reservation and I want to let him to not make a reservation my residence anymore