If guests do not follow the rules of the hotel or guest house, how can i evict them without causing incovenience? If they give me a bad review , even if i tried to solve the situation without problems , what can i do?
I had a group of noisy young people who disturbed the other late at night. There where broken bottles i assumed they trow at each other, another guest came out to see what was happening and they started swearing at him. They refuzed to leave so i give them money for the night they had to stay, otherwise they would not leave...they left me a negative review , wich i could not answer. The people from booking told me that i cant delete him or do anything about him , they can only do it ass way so that he can never book with us again.