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I'm getting bookings for 1 night although I've set up 5 nights minimum

I have set up 5 nights minimum in my restrictions for every type of booking. However, on two occasions now, I've received a booking for 1 nights.

Is there something I've missed as I can't take a booking for one night only and I need to stop this happening.

Meanwhile, I have asked the booker to cancel the booking.j

Many thanks, Ann

3 Replies
20 Views

6
Sharon Powney

Can only suggest you open up Rates, Calendar - use List view - open on left and check Minimum stay is set to 5 on all rate plans.  Easy to miss setting a Restriction on new rates.

If nothing obvious you should contact the Help desk.  This is partner forum so we cannot see your setup.

27 days ago
1
Ann Easterbrook

Thank you very much for your helpful answer.

I've had this happen several times now and found that one of booking options was showing as 1 night minimum. So I corrected it to 5 nights and was careful to save it. I checked it again several times and it was showing 5 nights so I thought I'd got it solved.

I also checked it after this last booking for 1 night and it was still showing 5 nights. Now I've looked again this morning, I see the Flexible option is back to showing as 1 night again.

Does it somehow default to 1 night. As a precaution I've closed Flexible.

But maybe I should contact Help as unfortunately I've got people cancelling the one night which is at my request but will look bad on my stats.

Many thanks, Ann

26 days ago
6
Sharon Powney

Yes, I think you should contact the help team and notify them as it may be a technical problem that they should know about and can also check out if they think there is an issue with another settings.

26 days ago