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1
Komal Patel

im trying to find out your contect number

I have been adding same coustomer name every day in do not rent list and still she is abale to do the reservation on line im trying to get her out from my property , so my request to you not rent the room for her from tomorrow . Guest name is ***,***  ph number is for her *** . My request is not to reserve room for her on my Property. 

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Komal Patel 3 years ago

Her credit card is decline most off the time and im having a hard time collecting payment from her .

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BrookAve 3 years ago

 

Hi Komal

 

FYI : This went unnoticed due to you replying to your own topic as first reply. It gets moved from the Unanswered list when you do that.

 

  1. "I  add same Guest every day in do not rent list and still she is able to book"
    1. So unless you use the Report Guest feature on the Extranet Reservation Details page, then tick Block from future bookings , they can.
    2. Is this where you were adding them? or something else?
       
  2. As this is time sensitive, pick up the phone and call Partner Support, see below 3 options

You could actually notify her they payment must be  prepaid via X,Y, Z or must pay in cash on arrival.

 

That would put a stop to it.

 

 

Reminder you cannot post actions requests or any action request on here.

 

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

*** public main lines via Where you can reach us

 

 

how to contact partner support via private assigned number in inbox

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