1
Increase the length of stay and move the date for a booked guest?
A guest wanted to increase the length of stay and move the date (date overlapped with the existing booking). He couldn't and I could only if the duration stayed the same? The days were free when he wanted to change! I couldn't block ONLY for this guest! Please help because I lost the longer booking, another guest has booked a short stay in the meantime with the requested date. The guest could only cancel and book another accommodation! Sorry Karl
You have posted this on the partner forum so we cannot help with this.
Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give help team a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us
I sent the request to "Communication with Booking.com" on September 8th, 2020 but haven't received an answer until today, September 16th, 2020. I think that it is of interest to all partners because this situation sometimes occurs and cannot be answered from the help pages and I believe that some have already happened and they have a solution (I couldn't get through by phone either). Thanks Karl