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Invoice ***

Good morning


I have received this invoice # *** - confirmation # *** but I did not have any guests from booking at that time. I have sent several emails but no response since I have received a reservation and I have occupied the house I was not able to rent it.

Can you please advise 

I have a copy of the email I sent to customer service:



Fri 2/21/2020 9:50 AM


  • ***

Good morning booking,

I have received this reservation yesterday evening, I reply to the customer that the house is reserved until 26 of February. So it will be not available for them. I try to go to the calendar to block the dates but doesn’t let me.

I need a confirmation that this reservation is canceled. Can anyone can advise. 

Best regards




Hi Carolina,


All you can do is message the support team with the task at hand and wait for them to respond.



Kind Regards


Reminder this is partner community , not direct BdC support nor finance teams.