1

Invoice demand

I have recieved an invoice for £132.03 and have no idea why I should owe that.


8
pibomarco

Probably from some no-shows or late cancelations, where you didn't mark to waive the penalty fees and you didn't make charges for those bookings? It's probably just a monthly commission invoice..

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Bridget Macaire

Thank you for replying.  There have been a lot of cancellations due to covid but, as fa as I am aware I have always waived the fees.

Do you know if I have to pay the amount?  Can it just be taken?

 

8
pibomarco

Does Booking.com collect guest payments? You activated feature "Payments by Booking.com" - "Getting Paid"? If yes, Booking.com automaticly deduct the commission invoice at the next payout.

1
Bridget Macaire

Yes, the company does collect the guest payments so I should expect to see that deducted from the next payment.

Thank you for your help.

1
Bridget Macaire

Thank you.  I will definitely follow up the link.  Thank you for taking the time to help.