We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Invoice demand

I have recieved an invoice for £132.03 and have no idea why I should owe that.

7 Replies
29 Views

8
pibomarco

Probably from some no-shows or late cancelations, where you didn't mark to waive the penalty fees and you didn't make charges for those bookings? It's probably just a monthly commission invoice..

+1
9 days ago
1
Bridget Macaire

Thank you for replying.  There have been a lot of cancellations due to covid but, as fa as I am aware I have always waived the fees.

Do you know if I have to pay the amount?  Can it just be taken?

 

+1
9 days ago
8
pibomarco

Does Booking.com collect guest payments? You activated feature "Payments by Booking.com" - "Getting Paid"? If yes, Booking.com automaticly deduct the commission invoice at the next payout.

+1
9 days ago
1
Bridget Macaire

Yes, the company does collect the guest payments so I should expect to see that deducted from the next payment.

Thank you for your help.

+1
9 days ago
1
Bridget Macaire

Thank you.  I will definitely follow up the link.  Thank you for taking the time to help.

+1
9 days ago