I have been with bookings.com for eight years. I have never had any reason to doubt their efficiency before Covid. Three invoices during Covid they were going to take commission from my account without any guests arriving. I cancelled my direct debit because the monies would have been taken out unconditionally and when I raised a dispute, I then was told no payments were going to be taken. Now nearly November, I have been charged for a guest who cancelled for September and no monies were received by me, but I was informed that I had to pay £22.50 commission. I wrote via the extranet and said I would not be paying this invoice but was obviously happy to pay my August commission as the guests came.
Three times I have raised the matter with customer services and the matter has been escalated: now my account has been suspended for non payment./. I cannot get through to anybody to help in the accounts department, even to pay my August invoice as I am not setting up a direct debit with a company who fails materially to keep their side of my contract with them.
I there anybody out there who can help!