Good morning, When guests book at our Guesthouse they get the following info: Guests at Nana's Grace Guesthouse  can enjoy a continental breakfast" We said breakfast -yes and breakfast price - Guest can pay for breakfast and price SAR125.00. This is not what appeared on the booking details when a guest is booking. How can we change it and WHY CAN WE NOT CONTACT BOOKING.COM DIRECTLY???



Hi Ena Haarhoff


Can you please post the link to your listing, thanks.


There is also a great option of adding the property link to your partner profile so we can review ,which then in turn helps us fellow partners advise where appropriate.


How-To: https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…


Normally I believe you set change it under Property > amenities. and also under Rates & Availability >  Rate Plans , under each plan setup.


When you say unable to contact BdC directly what exactly do you mean?


As it is possible via Inbox > booking messages > click on Contact us to reveal your contact info. 


Kind Regards