1

Issue

In many bookings, we get this default contact number and address: ***, 

30 08 Prudential Tower, 19 Cecil St bangkok N

So, we are unable to contact the guests.  Could you please look into it and rectify the same please.

+5
16 Replies
3276 Views

10
BrookAve

 

Welcome Kidim,

 

This is the partner community and not direct line to BdC Support, so they will never see any of this.

 

  • Simple trick is message them all one simple message asking for a copy of a government issued Photo ID showing all edges, must be in focus ,and readable.
  • Note also ask for PhotoID for all guests if the count of Guest is > 1.
  • In other words all guests must be named and PhotoID provided.
  •  
  • Set a Time limit to respond so when they do not respond in 48 hours with it you will void the booking.
  • Then open each reservation details page and click on cancel and choose the first option. Nice and simple.

 

 

Kind Regards, Be Safe, Be Well

+1
8 months ago
1
Sean Oliver

Hi Kidim, we are getting bookings from this address as well and each booking we have received, we have run card details and every single one is call card company/declined, it seems to us that these people are booking for stays over 1 week taking up our inventory and simply not showing up. In my opinion I think this is intentional and have asked booking.com to please look into Agoda as we have never had good luck with guests booking on Agoda thru booking.com. I just thought maybe if anyone else is also having these kinda issues please write a comment with your experience. Thanks:)

+2
3 months ago
1
Kris Diggy

I've just had a booking with this address I thought it looked dodgy and the guy was asking for smoking which is not an option in the UK now so i searched the address and the prudential tower on cecil street is in singapore as far as i can tell not bangkok the prudential tower in bangkok is on sathorn road not cecil street.

*** N/A

I think it should be Agoda Offices, ***

I think its actually agodas office address and they are scam bookings to make it look like they are passing bookings on to booking.com but really they are fake.... well that is what i deduced from 10 mins searching but funny enough agoda are part of the same booking holdings group as booking.com which makes it very strange

+1
3 months ago
1
Roberto Sancinelli

Is the AGODA address, so it means that the reservation has been made through AGODA

3 months ago
1
Lizabeth Salinas

I had three different bookings at my motel with this address. 30 08 PRUDENTIAL TOWER,  10 CECIL ST BANGKOK, N/A   it also shows origin is United States.  It is odd and suspicious.  They do not reply.  We will not run their credit card until they arrive.  They do not arrive, I do not run their credit card it is declined.  Booking.com  needs to flag such bookings

3 months ago
1
Lizabeth Salinas

My business policy is to have a valid guest address on registration that matches their Identification.  Just good business policy, more secure and insurance requirement. 

+2
3 months ago
1
The Woods Cabins

This is very interesting. We just had a same day booking due to a cancellation (incidentily from another booking.com reservation) and this address of 30 08 Prudential Tower, 19 Cecil St bangkok N came up. The guests showed up, the card worked and they said they put in their correct address. Sounds like a back end database problem @ Booking.com

+2
2 months ago
1
Aexandra MAURER

I have the same problem. Some people booked my place today for an arrival time tomorrow (for 3 nights). They gave a wrong phone number and are NOT answering to my numerous mails. I sent a mail to the support Booking.com. As they nerver answer before 24hours... I do not know what will happen. The problem is that my contact has reserved the day tomorrow to come on site and welcome this people…

2 months ago
1
Nikodem Pikor

Just received 2nd reservation with this same exact issue. 

 

First came in on Aug27 ,  second today  Sep15

 

I am betting on database issue. 

2 months ago
1
The Light House

THIS IS Aa NIGHTMARE  - i have repeatedly asked book com to canx - ie covid areas restriction in fine print  - and i have a pregnant daughter and son working in the care industry  - so to accept would  put us in high risk and other s which I ma unwilling to do - yet booking com are trying to insist we take the booki g or pay for relocation - this is deplorable

For book com still  trying to exert their  control over me for less than a £ 100 and then chg me to re locate !! is madness 

the card is declined - 

the phone number does not exist 

no zip code to process the card 

i a, stressed beyond belief , they have not even bothered to look  at the threads on here and take action around this  , *** - is not priocesseable or contactable - the term agoda - interesting , a god a - I think not .

 

 

 

1 month ago
1
Ingrid Volk

Pension Haus Petra. We are in Germany and have a German guest with this address. When booking he has given his own address.

1 month ago
1
Sheraz Khaja

We got many bookings from this address. Some of them checked in and some of them went NO Show. We just received 2 bookings with 5 rooms each for the end of this month. No idea whether they are going to show up or it will be a No Show. The saddest part is there is no way to communicate the guest.

1 month ago
1
Piemonte Hotel…

Yes, same problem here in BRAZIL countryside (far... far away from bangkok, isn't it???).

It's very strange, but it blocks my rooms :-(

 

1 month ago
1
Mahoney Hotels…

It means it is a booking through the Agoda website, but it actually comes through as a b.com. Agoda is based in Bangkok and the phone number will be the agoda number in your country

9 days ago