Issue About My Property Kuraya Residence is not shown on Booking.com site

Dear Team Booking.com,

I have a issue for my property due to is not shown on booking.com site start from July 31, 2020 until now. Cause our occpancy or our guest can't book from booking.com channel. This is my ID property ***. Kindly need your help for this issue due to I already contact partner support but nothing clearly.