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2

Is it too late to charge for extra guest after check out?

We have just had a guest check out where they have clearly had an extra guest arrive overnight who was not paid for.  We know they had an extra guest as there was an additional car in the parking (there were not other guests on site so know it was them) and they got the camp bed out and it was open and used on check out.  Also they left the room in a horrendous mess (nothing broken) but a total trash state.  Is there anything I can do to get compensation for the additional guest that wasn't paid for now that they have left. I took photos of the additional car and the mess in the room including the extra bed they got out.

I know it's probably nothing I can do about but being a newbie to booking.com I was wondering what others would do. Thanks.


11
BrookAve

 

Hi Amanda,   

If the listing is setup as whole unit rate, and not occupancy rate, then yes its too late, and should not really try to do that.

 

Why?

 

Well think of it this way, if you were the guest would you likely be annoyed by this and then potentially leave a scading review and rating ?

 

Sometimes its important to consider the bigger picture and if its worth the hassle and potential negative review.

 

What I would do is click on Report Guest, fill it out and upload the photos. Then tick the box for block future bookings.

 

I too had a few messers when I started, but I quickly learned it just was not worth the hassle.

 


If needed, Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox

2
Amanda Anderson

Thank you, I agree it would be negative to main at the guest after the event and won't do in this case.  I didn't realize you can block a guest from future bookings.  If I do this procedure will the guest be notified of this immediately or only if they try to book again.  Im just worried if I do do this that they will still write a negative review if they think Im having a pop at them ;o/   

The unit is set up as one bed (double) per room with option to add 2 extra singles at an extra cost.  The single beds are not made up they are high quality pouffe's with covers and cushions on which we make out into single beds when guests request them and pay for them.  

Thank you :)

11
BrookAve

 

Hi , no the guest is not notified they just do not see availability at all for the dates searched for.