I have a hostel and Im taking bookings for whole rooms rather than individual dorm beds. I have some doubles aswell. I am following govt guidelines about covid.
Anyway I got a booking last night where one person has booked 6 rooms for 25 people.
I messaged them straight away sayin that I could only accept 2 households with social bubbles.
How can I cancel or amend their booking without incuring fees/penalties from booking.com
Thanks in advance