LastminuteDotCom - another BDC fail - guests not receiving information
Booking.com partner with (affiliate with) many other websites - properties on Booking.com will appear on many other websites - one of them is LastMinute.com
We use the automated messaging to send messages to guests, once when they book to confirm their booking and give them some important information, and again 7 days prior to their stay, with more information, directions, check-in details etc.
A guest booked through LastMinute.com but they did not get the information that was sent by the automated messaging. They were angry that they didn't get the information they needed.
It's not our fault, it's not their fault. It's something to do with the way Booking.com share information with other websites.
I'm pretty sure that there must be some legal requirements for BDC and their affiliates to be "open and honest" with guests and let them know that the guest has actually booked with BDC. Guests should always know that their booking is through BDC so that they can log in to their BDC account to see the directions and other important information.
This might explain why about 80% of our guests through BDC don't see the information we send and phone us up, tired and lost.
Any thoughts or comments Didem? (maybe someone could tag you?)