Listing completely dissapeared. No help from booking.com
I have villa on booking.com since about 6 months now.
We had people book our listing and have an excellent review score of 9.9.
We have guests in the villa right now that have booked a couple of months ago.
I can access details from past bookings in extranet. I can also communicate with the present guest.
However, my listing has completely dissapeared from booking.com. When I click on the link button second from right in the top right corner it doesn't show me my listing anymore.
When I check on the maps, my listing is also gone.
I used to be able to even just type in the name and the property would come up, also in google.
Or just check the type of property in filters and it would be somewhere in the list.
Now nothing at all works anymore, my guest likes the villa and wants to book extra nights but is unable too as they can also not find the property anymore. It seems like it was delisted.
I have contacted booking.com over 1 week ago but I have still not received any response.
Can someone please help? I am at a loss here, I don't know what to do anymore.
Thank you in advance