Lockdown in UK due to COVID-19 and Booking.com send me this!!!
ust received this!!!! To say we are livid is putting it mildly! Because:
1. Why the guest won't cancel?
2. A clear indication that Booking.com are NOT supporting us and are clearly living on a different planet!
Any ideas as to how best deal with this are welcome!
Dear Powe House,
You've informed us that you cannot accommodate ***xxxxxxxx, reservation ***xxxxxxxx***, on check-in date ***.
We’ll be happy to look for an alternative accommodation for them, doing our best to find one within the same price range.
Additional costs resulting from this relocation may be invoiced to your property.
If you have any questions, we are here for you.
-- *** Booking.com Customer Service Team
Many thanks, Powe HOuse