We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Login Issues

Why do we need to get a verification code every time we log in from our office computer?

1 Replies



Hi Gillespie House Inn


Its called 2 Factor authentication or 2FA.


Its the norm in this modern cyber security world we now have to live in in order to protect our accounts on different services.


Should someone key log your username and password, they cant gain entry, without having access to or redirecting your SMS or email notifications forthe code.


You can install the pulse app too on phone to use it as a code generator for 2FA.


There may be an option when you next use it to :  

"Trust This Computer"


Some services do that , to tag a trusted device but usually only for up to x days, i.e. 30-45 depending on the password policy the sysadmin has set.





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1 month ago