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Malicious booking

I have someone that has made a booking in order to block my property over Christmas. It is someone who has been attacking two of my businesses for five days with revenge reviews - all of which have been reported. How do I remove his booking and clok him from booking my property?

8 Replies
32 Views

3
Andy

Try going into a previous booking where they did stay at your property then should find an option to "report guest misconduct"  and thus block them from future bookings if made in their name/details of course.

10 days ago
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hello.number-5.co.uk

Thank you Andy- unfortunately they havent stayed with me - I have had nothing to do with them via my business, he is just on a personal attack of me and booking my property out over Christmas and New Year - with the intention of cancelling 2 days before means that my property is unavailable for a prime time of year. Booking.com support have offered him alternative accomodation but while he delays replying to them my property remains unavailable. They cannot block him from doing the same again so I have had to block out my bookings for now. Unbelievable that this is something someone would think to do! Thank you for your advice, Becky

 

10 days ago
3
Andy

Sorry to hear of your hassles with this person but how has he left reviews if never stayed?  For this distance away from Xmas there should be no problem cancelling the booking either depending on your cancellation policy but BC should be able to cancel it surely on the grounds that if this person did show up you would feel threatened if have proof of what you say in your post.

10 days ago
1
hello.number-5.co.uk

A very good point about the feeling threatened bit Andy - I would indeed. I have puposely put in a very flexible cancellation policy for my guests due to the Covid situation - I dont want people losing out on money of they are unable to travel or the government put my area into lockdown for example. Booking.com dont let the property owners cancel the booking! Only the visitors - but it has been reported to them and all details shortly to be given to a solicitor - so hopefully justice will prevail! Thank you again

10 days ago
3
Andy

Is the "request to cancel" button not available for this reservation then?  My partner is a host to and she has cancelled guests before for various reasons by telephoning BC. However if you do that on AirBnB they penalise you for doing so.  She's used double booking excuse and such like.  Anyway hope you get somewhere with it, best of luck!

10 days ago
1
hello.number-5.co.uk

Thank you - and your wife for your help and feeedback. Kindness of strangers makes all the difference in situations like this. x

+1
10 days ago
3
Miguel

Very difficult situation. Request to cancel seems to be the only solution you have.

9 days ago
1
hello.number-5.co.uk

I use a third party booking system - and this option isn't available to me! Booking.com have offered alternative dates and my solicitor is now on the case - they guy is slightly unhinged!!! thank you

9 days ago