Use our data-driven guide to capture late-season demand.


Manage room availability after guest cancelation

Do rooms automatically re-open after a guest cancels them even if I've kept the room as "closed" on the availability? 

Is there a way to keep a room "closed" even after a guest already cancels?

Profile picture for user b
BrookAve 1 year ago


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something will not result in any action at all.




Depending on the timing, the room booking cancellation status, should free up inventory to +1 once the process is completed.

So no it will not stay closed, you would have to close that room type or be ready to alter the calendar list view inventory count for those dates.





Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

Profile picture for user Account Advisor Shirley a
Account Adviso… 1 year ago

Hi Oasis Tagaytay Prime,


To help maximise your availability, we do allow for auto-replenishment of rooms if they are cancelled and the room is still open and bookable. However, if the room is manually closed, you can restrict this function under Settings in your Calendar page > Auto Replenishment > Auto Replenishment of closed dates > No.


Kind regards,

Shirley E.