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Manager - Advice on cancelling a reservation due to family emergency

Can I cancel a booking for today as I’ve had a family emergency   

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BrookAve 1 year ago


I would reccomend not doing that and just either :


1. get someone a friend  to handle the check in if its not self service.

2. find alternative accomodation for them


I understand the why , but given the bigger picture and the extreme short notice, what might be 10-15 mintues of phone calls could easily sort out either another person to deal with check-in to speaking to another place to accomodate them


Kind Regards,


Hope ye are ok, Best wishes.