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Manager - Advice on cancelling a reservation due to family emergency

Can I cancel a booking for today as I’ve had a family emergency   

1 Replies
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10
BrookAve

 

I would reccomend not doing that and just either :

 

1. get someone a friend  to handle the check in if its not self service.

2. find alternative accomodation for them

 

I understand the why , but given the bigger picture and the extreme short notice, what might be 10-15 mintues of phone calls could easily sort out either another person to deal with check-in to speaking to another place to accomodate them

 

Kind Regards,

 

Hope ye are ok, Best wishes.

 

 

1 month ago