Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


Manager - Advice on cancelling a reservation due to family emergency

Can I cancel a booking for today as I’ve had a family emergency   



I would reccomend not doing that and just either :


1. get someone a friend  to handle the check in if its not self service.

2. find alternative accomodation for them


I understand the why , but given the bigger picture and the extreme short notice, what might be 10-15 mintues of phone calls could easily sort out either another person to deal with check-in to speaking to another place to accomodate them


Kind Regards,


Hope ye are ok, Best wishes.