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Maximum length of stay... can't apply it

Hello.

I would like to apply a 7 nights maximum stay, but I'm having trouble definig the maximum number of nights/ stay...

I've read the whole "How can I set up a minimum or maximum length of stay restrictions?" tutorial, but it seem I don't have in the drop-down menu, I don't have the In the drop-down menu, ‘Maximum length of stay’ box available... I only have the "Minimum length of stay"...

This is causing me troubles cause even today I had a reservation for 1 month, and I want to cancel it.

Can someone help me with these?

 

8 Replies
71 Views

8
Aaltje B.

Hi Pedro, 

Your question about the Maximum length of stay: 

I don't think there is a possibility for the maximum stay.

But look under the help tap, and type in your question, and all the answers from previous hosts are coming up. 

Also check if the booking you got is genuine. Maybe it is fake? 

If you click on reservation tab in the extra net, you should be able to see the details and on the same page you can change reservation. 

Hope this helps. 

 

Greetings, 

Aaltje B. 

6 months ago
1
Pedro Seixas

Hi Aaltje. Thanks for your reply.

It seems the "maximum length" it's only possible to edit if you contact booking services via telephone (as I did) so they can "release" that option for you.

Now I can do it!

 

Cheers!

Pedro

+1
6 months ago
8
Aaltje B.

My pleasure. 

 

Hope it doesn't happen again.

Not worth the hassle. 

 

Have a great day. 

Aaltje B. 

New Zealand. 

 

6 months ago
10
M Adamopoulou

Hi Pedro sorry to hear about your troubles.

If you don’t have the button for max. days maybe it’s better that you send a message request through your Extranet inbox directly to BDC to add it for you.

Its weird that you have a reservation for a month because as far as I know there is no such possibility.

Wish you well.

6 months ago
1
Pedro Seixas

Hi M Adamopoulou!

Booking services had to contact the guest directly to convince them to drop their booking...

I know its not good for the person who books, but I really didn't had any other option...

Cheers

+1
6 months ago
10
M Adamopoulou

Dear Pedro thanks for the feedback...but  how did guests made a reservation for 1 month???

6 months ago
1
Pedro Seixas

They just did... I guess there's no limit in the length of stay, unless you restrain that.

In my case, since I don't want that, I had to contact booking services to have that option on my calendar editable features...

+1
6 months ago