message doesn't dissapear

We've answered a guest on 11th March, after that he cancelled his reservation. Since then the message is still in the inbox and doesn't dissapear. A lot of time we get mails to answer our messages, but we did so on 11th March. Can you help?

M Adamopoulou

Hi! Park hotel. This is a space to chat and advise with other BDC partners. It sounds like your issue would be resolved from one of the BDC support teams. You can reach out to them via your Extranet inbox tab and send your request or call your local BDC office.
Wish you luck.