Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


minimum night problem

Hi, i have set a 5 night minimum stay policy through booking .com at our property but a guest has managed to secure a 1 night stay which is not acceptable. How do i go about cancelling without affecting scores please




Hi Paul,


JUst be sure you absolutely want to, as you may have to pay relocation invoice.


NExt step phone partner support to review your setup to see how it happened.


Or open calendar list vciew for that date range to see and expand all rate plans per room type to see if any rates or promos when expanded show a lower min length of stay etc





Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox