Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


Minimum Stay problem. Reservation to cancel


It's my 1st post. Sorry if I'm not in the right spot ! Got a 1 night reservation (April 12th) although 2 or 3 nights minimum is set and I wish to cancel the booking. 

I contacter the guest to let him know but didn't get an answer and I want to make sure he won't need to pay and more important, that this does not happen again.

Thank you in advance for your help.


Dene Guest House

Hi Emgie,

You should get in touch with your customer service or your Account manager as it deals with any reservation you have loaded. If there is a system error, they will be able to deal with it.

Best regards,