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Minimum Stay problem. Reservation to cancel


It's my 1st post. Sorry if I'm not in the right spot ! Got a 1 night reservation (April 12th) although 2 or 3 nights minimum is set and I wish to cancel the booking. 

I contacter the guest to let him know but didn't get an answer and I want to make sure he won't need to pay and more important, that this does not happen again.

Thank you in advance for your help.


Dene Guest House 2 years ago

Hi Emgie,

You should get in touch with your customer service or your Account manager as it deals with any reservation you have loaded. If there is a system error, they will be able to deal with it.

Best regards,