Misconduct and Misbehave by Customer Care Officer

Always customer care officer do misbehave with the host. They like to get salary. But don't want to provide service to the host. They really do misbehave. Often their English is very bad. Difficult to understand. As a host, we need to know customer care officer identity so that we can complain about them. There is no call recording service in booking.com that can control the call quality. So how to solve this thing and improve the customer service quality? We pay them huge amount of money. That's why they get salary every month. Thanks. 



tagging Communities Team  



Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox



But it doesn't help. There should be a review system. So that, we can review the customer care officer. They are getting salary from our payment. They should respond and respect us. 



Matti, wait for the Community team to reply, literally that simple.