Mixed Rates / Cancellation Policies
I'm having a problem where guests are booking with mixed rates and cancellation policies.
I have 2 rate plans -- Standard (lower rate) and Flexible (higher rate). I've got 2 bookings now where the guests have selected a 3-night stay and Booking.com offered them a rate that has Flexible as the first night and Standard as the 2nd and 3rd nights. Why is this happening?
My understanding of how this works is that it should either be Standard all the way ... OR ... Flexible all the way. With how Booking.com does it, the customer has 2 different cancellation policies. Unfortunately, on the booking confirmation, it gives the customer the Flexible cancellation policy ... which is disadvantageous to me as the host as they are paying the lower rate. I am losing out on potential income.
Is this really how it works? Or is something wrong in the set up?