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Mobile App - Food & Drink - Wrong Info about Breakfast

As of the beginning of this year we no longer offer a breakfast service.  When guests are booking via their computer that is clear (as per our settings).  But when a guests goes to book on the phone/mobile app they see under 'Food & Drink' link that we serve breakfast (see attached screenshot).  This has been a real issue when they book expecting they will have that inlcuded.  Need help on how to correct this issue!

2 Replies

8
Barry Reilly

 

 

Hi

 

You should reach out to BdC support team , see info below.

 

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

 

 

22 days ago
9
M Adamopoulou

Very awkward situation...

As Barry said contacting BDC is the best solution.

Wish you a nice day.

 

22 days ago