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1
Answered

move from instant booking to guest must first confirm

hello we have had a real bad experience in Airbnb at New Year and have moved our other listings from instant book to guest must first contact firstly what are the negatives of doing this and secondly is it possible on booking.com because i cannot find any tab/area which allows me to do this, we have two properties on booking.com but it is only the large farmhouse that we want to move from instant booking.

thank you in advance

Gary Hunter


10
M Adamopoulou

Hi Gary,

 

Reservations in booking.com are confirmed instantly...

You cannot change this policy...

 

Wish you well🌞

 

3
Désirée van Schaick

I have been wondering why hosts cannot protect themselves on Booking? In our B&B we also had experiences with people stealing from us, breaking things, taking plants out of our garden, being disgustingly dirty or just extremely unpleasant, as I guess all hosts have. Why is there nothing we can do to stop those people from coming back here?

We can't do anything about unfair low-scoring, if guests do not leave a comment we cannot even react. There is no system to rate guests the way guests rate us. Feels like Booking doesn't care about us hosts and only has the interests of travellers in mind, yet we pay them a whopping 17% commission. We do get a bad deal. 

B.
Account Adviso…

Hi Désirée van Schaick,

 

If the guest has stayed with you before through Booking.com, you can mark their reservation as 'Guest Misconduct'. This will flag their account and prevent them from rebooking at your property.

 

If you are experiencing damages, I would recommend setting up a damage deposit and ensuring you follow this policy when the guest checks in. Damage deposits are a good way to filter out unwanted guests.

 

Kind regards,

Shirley E.

3
Désirée van Schaick

Hi Shirley, 

Ok I didn't know that, thank you I will certainly look into that. 

Sincerely, Désirée

B.
Account Adviso…

Hi Rebecca Hunter,

 

Our platform only accommodates instant bookings. We find there to be a much higher conversion and positive booking experience with guests who can instantly book.

 

Kind regards,

Shirley E.

 

7
Isle of Wight …

Hi Shirley, what *you* find (or what Booking.com *thinks*) is often different to what property owners want / find / think.

Booking.com is not always right .......

3
Désirée van Schaick

I agree with you Isle.

People can make reservations on our own website by sending a request that has to be confirmed by us first. This is never a problem for guests. The only problem we have is, that Booking promotes itself so much on Google and other search platforms, that potential guests actually have trouble finding our website, even when they try, because they keep being redirected towards Booking. This is why we need Booking even though we would prefer not to work with them. Smart business model but not very sympathetic towards hosts ....