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Mr Peter ***


I got a water flood and i book whit the builders to do the job staring from 24.01.2020 till 16.02.2020

and i have a reservation on 04.02.2020 and i need to cancel.

Can you please help me whit this ?




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Aaltje B. 2 years ago

Best to contact Booking dot com via the extranet there is an inbox at the top. 

click on that and look for contact. 

Otherwise under Home. 


Hope this helps.


Aaltje B. 

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BrookAve 2 years ago

Alternatively first message guest, state the issue, and that they will shortly receive an email with cancellation confirmation request for them to action.


Then click cancel on right side of their reservation to start.


Then wait for them to do so


Kind regards



PS: this has worked for me

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M Adamopoulou 2 years ago

In addition to above you can offer guests to change their dates if possible.

Wish you luck...