1

Ms

1.How do you deal with late check outs?

2.how do you add up a room at same facility?

 

2 Replies
23 Views

10
BrookAve

 

Hi Aba Katu

 

If you mean how to other partners deal with late check outs , it will vary depending on accommodation type.

What is your? I cannot see your property link in your profile to check myself and review.

 

If you would be so kind as to link it and or drop the web link to it here.

 


You can view a how To here for steps :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


Suggestions for Late Checkouts

 

Use prepay only or pay on arrival, and the guest can self checkout.

If the guest wishes to checkout later due to a later flight, I usually offer the option of storing the luggage while they go off and kill some time. i.e. They still have to vacate the room by check out time listed.

They simply come back later and pickup the luggage.

 

If you use keyless locks or door codes, you could have them expire if that's a vendor feature for said lock.

 


Rooms : adding additional

 

So it can be a bit tricky as there is a glitch that can happen.

Normally you just go to the Property Page > Room Detail.

 

From here you can create a room.

 

Note if you do not see the + option to do so, that is the glitch I mentioned, and you need then to contact BdC support advisor and they will create it for you . 

 

 

Kind Regards

 

 

 

7 months ago
5
Don Burns

Regarding late check-outs, my guest rules (including our mandatory 11 a.m. check-out time) are framed and displayed where guests will see them.

 

I have large clocks in each guestroom and our guests' TV lounge to remind guests of our 11 a.m. check-out time.

7 months ago