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Pinned Featured

My 10 tips that have saved me!!!

Hi! Guys,

I would like to share my 10 tips that helped me since I started hosting two years ago:

  1. White sheets - I love colours so I bought sheets with nice and warm colours but also solid White ones.  I was very sad when my guests almost ruined my brand new coloured sheets... White sheets are here to stay... too easy to clean with personal care products such as white vinegar and baking soda....  White sheets assure guests that the bed is clean and fresh.  White is luxury in simplicity.
  2.  Don’t Buy Cheap Sheets and Towels -  They won’t last more than a couple of weeks before they start to pill.  Buy best quality during sales....Egyptian cotton sheets are more durable and feel cooler to sleep on. Egyptian cotton towels are soft and more absorbent.
  3.  Use Message Templates. - I used to write each guest a personal note when they booked. I saved myself a lot of trouble by using   message templates  and just formatting key parts to match the reservation.
  4. Always Follow Up & Review Immediately.   I’ve gotten much better results by contacting guests immediately after they leave to tell them how great they were.
  5. Meet and Greet in person Some may prefer self-check-in but I think most guests highly appreciate a warm welcome.   Meet and greet makes guests feel special, and it’s an opportunity for them to ask any questions they may have about the property or the area. Show them around the property and make them feel at home.
  6. Never Get Angry – Sometimes guests can be rude...Calmly handle your guests, be firm, tell them what you expect, apologize if it’s something you did, even if that’s unfair.  They might not be right but they are the customers.  With kindness,  bad guests can turn into  good ones.
  7. Forbid Early Check-In - If  guests  shows up at 11 a.m. and check-in time is 2 p.m., please don’t be upset if your accommodation isn’t ready. Kindly explain to them that you  can’t make the housekeeper go any faster... and you don’t want them to rush... Of course I offer to hold their bags for them as an alternative.
  8. Make A List Routine - It is so easy to forget things as you are cleaning up and preparing the property. In my iphone notes I have a list of things to-do in the bedroom, bathroom, kitchen, dining room, verandas etc. and go through the check-list  again and again.  It really puts my mind at ease being able to look back at the completed list and know for sure everything was done.
  9. Always Ask for Advice -  My guests have given me  ideas for great new features and how to improve my property, since many of them have more experience in travelling than me.  (Actually, thanks to recomendation made by my guests,  we finaly have wifi connection since we live in an area without internet network).  It’s a great way to avoid issues, add value, and show guests you care.
  10. Professional Photography - Pictures are very important for your listing, so take clear and realistic pictures as a professional.... if you cannot afford one, like me.  I found helpful tips in.... step-by-step visual guide, and don’t  forget the first eight pictures make the difference.

Every little detail makes the difference....

Please, share with us your experience.

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21 Replies

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M Adamopoulou

Thanks Barry, please post yours and some photos of your beautiful accommodation...

Take care...

 

9 days ago
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Barry Reilly

Hi Maria,  As an Irishman , I have a more call-it-how-I-see-it approach. And I do a lot of the above list too.

 

Yes I know we should try be nice, and typically we Irish are but when someone blatantly ignores the house rules, policies and then leave unconstructive feedback comments, I tend to let loose the dogs of war... lol, in a somewhat polite, firm but fair way. I'm sure a few times I have made BDC cringe at my rating replies they review, LOL.  

In a some what diplomatic way I call them out on their unconstructive and mis information , and highlight the parts of the rules, policies they ignored or missed  I try to point to where the real correct info is  so they learn from their mistake.

If they were particularly disgusting by things they did, then I future block them. e.g. urinating in our coffee maker due to the bathroom is busy, then leaving negative comments and not mention the 'incident'. CTTV  is a great invention, lol. [Amazon Blink Cameras]

 

I politely remind them of the 'incident' and how all feedback must be constructive as per my policy for leaving rating  feedback comments..

 

I had someone today leave decent rating, but the feedback single comment had nothing to do with the property nor constructive.

It was a sly remark about the sign in the bathroom above the toilet in the form of a cartoon, insisting all males note that the toilet is not a urinal and need to sit down in order to use correctly.

As you probably know its can be quite disgusting how some males use a normal toilet like a urinal and then walk out not cleaning up the 'bad aim' splashes.   

Kind Regards  

9 days ago
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M Adamopoulou

Dear Barry, 

Thanks for sharing your post...how disgusting situation....

These guests you are describing are outrageous.  I would have kick them out of my property....

Thank God, I have not been faced with such dreadful incidents...

Wish your future guests behave more...

 

9 days ago
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Isle of Wight …

That is a brilliant list Maria - of course, we all do some things a bit differently. I don't meet and greet - I own and manage too many properties to do that.

 

I'd like to add a few more things I think are important.

 

11 Guest Information - Make sure to leave good information for the guests. Include instructions for things like heating, appliances, WiFi etc in one information pack. Include instructions for check-out, including "please leave the property clean and tidy, empty the bins" and so on. Add local information for public transport, taxi numbers, doctor, dentist, hospital, shops etc. Keep it simple, easy to read. Guests appreciate this and will not need to contact you so often.

12 Deal with problems quickly - sometimes things go wrong. Maybe the kettle breaks. Maybe the TV stops working. Be prepared to deal with problems quickly - don't leave them till later. The sooner you fix a problem, the happier the guest is. Make sure you put your contact information in the Guest Information in case there is a problem.

13 Clean clean clean - Always clean every part of your property. If there is one cobweb, one dog hair, one biscuit crumb, someone will notice. Cleanliness is the biggest thing for all guests. That extra 10 minutes for cleaning will pay you back.

14 Presentation - Step back to look at your property and think about the little things - the attention to detail - it's often those little things that make all the difference. Our cleaners turn cup handles all the same way, neat and tidy, they put sofa cushions in the right places, all puffed up, they open curtains and make sure they are all hanging straight. That few minutes just gives a better first impression. If guests see cups just shoved in a cupboard, the cushions just thrown on the sofa, the curtains not straight, the lack of attention to presentation, they feel there is also a lack of attention to cleaning. Once you get in the habit of paying attention to detail, you do it automatically.

15 Safety - Always best to take this seriously. The last thing we want is guests to be injured in our properties. We do a full fire risk assessment and safety risk assessment every year and review it frequently. Get electrical equipment checked. Look for slip and trip hazards, finger traps etc. Have working smoke and CO2 alarms and make sure they are tested regularly. Something I often see when I go into other people's properties is electric cables on the floor - a guest might trip on it and pull wiring loose in an appliance and this can start a fire. I don't want crispy fried holiday guests in my property. Would you? You can find guides for safety and fire risk assessments online. Use them!

16 Avoid Overcrowding - When I first started, other owners would always tell me that I need a travel cot, sofa bed, dog bowls, etc etc. But, the more things you have in a holiday home, the less space you have for guests. Sure, having a sofa bed means we can sleep 6 instead of 4, but if 6 people come, that's 6 suitcases, they'll want seating for 6, more tableware in the kitchen cupboards, 6 using the one bathroom, so 6 taking turns in the shower and the toilet etc etc etc. Some guests can then feel the property is too small and crowded, they're less happy. Less than 10% of our bookings use the sofa beds. Less than 10% of our bookings bring a dog. We've only been asked for a travel cot maybe twice, ever, even though we have multiple properties. I find it better to just not provide sofa beds and travel cots.

I'm sure I can think of more things later .....

 

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8 days ago
9
M Adamopoulou

Dear Isle, thanks for continuing my tips and tricks...adding so helpful tips.

Of course we all do somethings a bit different...it depends what the property is where the location is, the occupancy  etc.

Overcrowding..you are so right!!!

Last year a guest left me not an excellent review because although accepted  to allow an extra guest in my Studio he mentioned that they were overcrowded.

It was the one and last time I let this happen.

People, sometimes are  ungrateful.

Thanks again for sharing.

7 days ago
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M Adamopoulou

Dear Sergei, hope more partners share with us their tips and tricks...

7 days ago
9
M Adamopoulou

Dear Rick, please add  some of your suggestions and experience...

 

 

7 days ago
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Janet McMurray

What a great checklist, thank you for sharing, Maria and others. Agree with it completely!

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7 days ago
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M Adamopoulou

Hi! Janet and welcome to the Partner Community.

Please share your thoughts and please remember to introduce yourself.

Take care!!!

7 days ago
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Richard Chacon

Thanks a lot dear Adamopoulou!!!

I needed that tip about white vinager and soda... so nice!

Being a small Inn, We use to greet and meet in person also. Guests love that.

We also help with transportation and money exchange as guests asked!

Bye dear!

RCh

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7 days ago
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M Adamopoulou

Dear Richard, thanks for sharing your experiences with us.

Sharing is caring...

7 days ago
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pibomarco

M Adamopoulou, those are really great tips.

 

I would perhaps add that white sheets, white linen and white towels is definitily more recommended since it is well known that white laundry is more hygienic because you can wash them on a high temperature (90˙C), killing bacterias etc.. with the colored ones you basicly can't do that.

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7 days ago
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M Adamopoulou

Thanks pibomarco for sharing your thoughts...

I absolutely agree with you.

 Being married for 40 years...I can certainly say that white laundry is much more hygienic and easy to do.

Wish you a good day.

7 days ago
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Lisa Caine

Really helpful list Thanks M!  Appreciate you taking the time

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6 days ago
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M Adamopoulou

Dear Lisa, massive pleasure!!!

Thank God, I have a lot of time to myself...I am retired!!!

Please introduce yourself and share some pictures of your beautiful property!!!

6 days ago
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michael beeston

well done Maria..you DESERVE an 11 for effort......Magic ..Beast x

 

5 days ago
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M Adamopoulou

Michael, Thank you very much....for your comment and for joining our conversation!!!

You have been an inspiration for me since I joined this Community so please don’t stop inspiring us... Your enormous experience in making guests have unforgettable moments  and memories is more than vital!!!

Cheers!!!

 

 

 

5 days ago
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michael beeston

For ALL of us......THANK YOU and always always keep smiling..............M.

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5 days ago