1

my apartments are not avai;able

Hello. I published my new apartments on Booking. I see the message that they are available for booking, but when I search them on the map I see a message that there are no freerooms in the apartments. In calendar all rooms are free and all prices are set/ what is wrong?

10 Replies
50 Views

3
Miguel

Hello,

Can you post a screenshot of your calendar in the Booking extranet?

That way, maybe we can help.

Regards,

 

1 month ago
3
Miguel

Seems that everything is ok. The only thing could be that you have a min stay? Did you make a search for more guests than the max available?

Would be better if you contact with Booking help desk, they are super useful

1 month ago
1
Нелли Шеренос

Thanks so much! but how can I check min stay?

and if I have max of 4 guests do you mean I have to search for more than 4 guests?

1 month ago
3
Miguel

To know your min stay just click on each rate type (see image below) to find it.

I meant: let's figure out you have a max occupancy for 4 guests. Check out when you do the search you make for testing is for the right amount of guests

min stay

1 month ago
1
Нелли Шеренос

yes,I have min 1 night stay and 4 guests, still booking shows I havw no free rooms. I am really sorry to calendardisturb you again, my friend

1 month ago
3
Miguel

Sorry mate, seems ok for me. I don't know how to help you more. It would be better if you contact with the Booking support team. Good luck!

1 month ago
1
Нелли Шеренос

Hey, Miguel, anyway, thank you very much for your kind assistance, I reaaly appreciate your help, have a nice day!

1 month ago