We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



my guest is off her head

really worried. This was a last minute booking which defied both the restrictions we have in place:

minimum 1 day notice

arrival before 10 pm

the contact number given is incorrect (You do check the contact numbers you are given don't you?)

added to that this booking is at a very much reduced rate - only £45 per night where we are usually £55-65.

the guest appears, by her demeaner, to be high on drugs, unable to stand upright on arrival and 15 minutes after check in is sitting on the pavement outside our property with a male person - unknown to us. She refuses to wear a mask and I am worried about COVID-19 and that the room will be trashed.

She is not from the UAE nor, I believe, was the payment that you received.

Please help

1 Replies


please could I have a telephone number to call you on

7 days ago