1
Answered

My Property Listing

I completed my property listing last week but I cannot see on Booking.com Why would this be?


11
BrookAve

 

 


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 

Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.

 


 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox

1
Margarita Saparova

Hi

I used the extranet to send messages to booking.com finance depart on numerous occasions, but I did not get any response. I sent them messages in May, June, and July about the same issue but up until today I did not get any reply. I phoned the booking.com helpline numerous times but it seems their hands are also cut off. They said they can just forward the message to finance but that is where it stops. Booking.com is a fantastic site for my business but sort out issues with their finance department is one big nightmare.

Regards

Margarita

 

B.
Janita - Accou…

Hi Jo, 

Please login to your extranet and see if your property says Open Bookable on the Home page. If not, please reach out to support via your Inbox tab to find out why the property is not live. 

You may also want to check if you have loaded rates and availability correctly as well. 

Thanks!

1
Jo Logan

Thanks Janita

Thanks for your feedback.

My account says closed/not booksbke but I would expect that as I only have it available from 5th August.

I need to know why it is not showing as a listing on site 

 

Please advise.  Jo

B.
Janita - Accou…

Hi Jo, 

Closed/Not bookable means we do not have any rates or availability or the listing is not live. 

Check under the Home tab to see if there is a button that says Open my Property. 

Otherwise please reach out to support to assist so you can provide them with your direct listing information. 

11
BrookAve

 

Janita's thickness strikes again, skim reading and missing the point.

 

Hi Jo Logan

 

You can go to Extranet, top right, 2nd circle menu ,and click the view my listing to see the public listing page and if there is any banner message on it.

 

But if like you say availability is closed until 5th august, and not open for months after that , that is why it shows as unavailable.

 

but then on that same page after you check the calendar for a room and week that is open and inventory is at least 1, check those dates on the public page search and see what comes back.

Kind regards

 

B.
Janita - Accou…

Dear BrookeAve, 

On behalf of the Community Moderation team we thank you for your continued contributions to the Partner Community. My goal is to help solve Partner queries. I give each question or comment my full attention and I'm disappointed by your response to me. Please be mindful of the way in which you speak about, and to, our team members as well as other partners in this community. We offer respect to you, so would appreciate the same in return. 

Kind regards, 

Janita

1
Jo Logan

We're sorry, but it is currently not possible to make reservations for this hotel on our site. Click here to see nearby hotels

 

This is what is appearing on my site - it does not appear when I have it open from the 5th August

Any advice much appreciated as to why?

11
BrookAve

 

next action : pick up phone and phone PS team to review your settings

 

 Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox

B.
Janita - Accou…

Hi Jo, 

From what you have explained, I believe the property might not be live on Booking.com which is why you cannot see it on the website, but can see availability in the extranet. Please reach out to support as advised to seek further assistance in this matter. 

Thank you! 

2
MOCAP Alice

Greetings Jo Logan ,its long since we talked. l have a request if you ever got people who want to visit my country uganda in Africa please connect them to me l have vast experience in hosting lnternational visitors here. l will be very grateful

Alice