Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1
Answered

My resort is displayed as closed/not bookable.

Hello .

The problem is that from 25th December 2020 our resort on booking.com shows not bookable/closed. Before 25th, everything was fine. I messaged the booking.com team so they told me that add prices to your rooms . But when i click on my calendar so it doesn't open . Even I can't deactivate me previous rate plan . It shows error when I try to edit or deactivate it. Kindly help me out.


11
BrookAve

 

Hi Cordillera Resort

 

You need to be more forthcoming on the details, its not enough to say Calendar doesnt open.

 

You also must have the link to your property in your partner profile, which it is not.

 

Due to the nature of this I would strongly reccommend you phone them as they can see your setup and we cannot.

 

 

ELSE

 Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 


 

Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

B.
Account Adviso…

Hi Cordillera Resort,

 

To have an active calendar showing, you must have at least one room type and one rate plan attached to this room type. If you have deleted a rate plan, please make sure you create a new rate plan and attach your room types to this.

 

Once this is done, you will need to load rates and availability correctly to ensure your property is bookable. If you are still having error, please contact your local partner support by sending a message through the Extranet Inbox > Booking.com messages.

 

Kind regards,

Shirley E.