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The name of my propetie

I have a studio, but you call it a apartment with one bedroom,. Can you say that when you have a propertie where everything in the same room. Is a studio not a better name?

.we have no seperate bedroom. Only the badroombis seperated. The bed is in the same room as the sitting room and the kitchen.

Is a one bedroom appatement not confusing. Mybe that disappointed if the bedroom is not seperated?

Is it possible to change it in studio. 

Greeting lonneke


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BrookAve 1 year ago

 

If they do not have studio as a type that is likely why. call them to find out.

 



 no one here but us leprechauns , contact partner support.

 

  • Remember this Partner Hub is not a direct line to any support team.
  • So never post action requests here, nothing will come of it.
  • Always message or phone Partner Support directly instead. Method #4 Public Phone List 

 

Click on my name for more guides


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Ailyn Fernande… 1 year ago

Hello Lonneke,

You can certainly change the name and type of the listing.  Please visit your extranet, under the Property tab and choose Property Layout. You will see the One Bedroom Apartment you have listed, please click on edit.

On the Apartment type, click on Studio and on the Room Name, you will see a whole new list of names to consider for your listing.

Hope this helps.

Ailyn

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Lonneke 1 year ago

Thank you. I found it, but i canot change it, becouse i have already bookings.

 

greeting lonneke

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Ailyn Fernande… 1 year ago

Hi Lonneke, please contact the local Customer Service Team to assist you. You would probably need to advice current bookers that the name of the category was incorrect and what you actually offer so that there are no misunderstanding at check in and ask Customer Service to change the name in order to avoid reservations coming in with the expectation of staying at an apartment.

Hope this helps.

Ailyn

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Lonneke 1 year ago

Hi Ailyn,

 

Thank you i will do this, good idea

 

Greeting Lonneke

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BrookAve 1 year ago

 

*cough* Partner Support  not Customer Service (thats for guests) lol

 



its an important distinction, as many new partners  stumble

 

and go asking for help via CS team on the main website

 

and end up being asking for a PIN they will never have.

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Lonneke 1 year ago

They called me and going to change it.