
1
Need to cancel a past booking
Guest was trying to cancel booking but was unable to- we have agreed to offer a refund but must get the booking cancelled in your system first
*** - Arrival 04/06/20- Booking number ***
Guest was trying to cancel booking but was unable to- we have agreed to offer a refund but must get the booking cancelled in your system first
*** - Arrival 04/06/20- Booking number ***
You have posted this on the partner forum so we cannot help with cancelling a booking.
Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us
Hi
You dont need to request it here and it is also self service too.
Simply:
You can use this also for when you need to instigate a cancellation, such as over /double booking; maintenance issue (burst pipe) etc. ; pandemic lockdown etc..
Kind regards