We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



New guesthouse Visibility on booking.com

My new guesthouse is listed on booking.com but not yet visible 

2 Replies


maybe you do not have all the options set correctly (calendar, prices, etc) how do you know it is listed? can you search directly by the property name and it comes up? 

14 days ago
Account Adviso…

Hi Tanya Kirstein,

Check these tips to see what you need to do to get your property online and bookable:


  1. Have you added your rates and availability? If there are no prices and dates loaded, customers won’t be able to see your property on the website. You can check these details in the extranet’s ‘Rates & Availability’ tab. For more info, read our step-by-step visual guide for updating your availability.
  2. If you can’t see your property in Booking.com search results, check your minimum length of stay restrictions and then try searching again.
  3. Have you uploaded photos to your page? We can’t show properties online without a selection of quality images.


Check out this guide for more tips.


Kind regards,

Shirley E.

7 days ago