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No reviews/customer ratings on our property since last year - is Booking contacting our guests to encourage feedback?

Hi there!

We have had no reviews/guest ratings on our property from customers staying with us since last year - is Booking contacting our guests to encourage feedback?

Is there something we can do? Send a message to our guest upon check out, with a link to 'here is where you can rate us on booking??


Kind Regards,




Hi Peter,


While the BdC System will auto send such messages, there is no guarantee guests will bother to action them, or look at them.




Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox