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No reviews/customer ratings on our property since last year - is Booking contacting our guests to encourage feedback?

Hi there!

We have had no reviews/guest ratings on our property from customers staying with us since last year - is Booking contacting our guests to encourage feedback?

Is there something we can do? Send a message to our guest upon check out, with a link to 'here is where you can rate us on booking??


Kind Regards,


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BrookAve 1 year ago


Hi Peter,


While the BdC System will auto send such messages, there is no guarantee guests will bother to action them, or look at them.




Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox