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1

no-show

hi, recently I just disable booking.com because of 2 reasons.

1. double booking twice, problem with not properly calendar sync

2. bigger problem with guests booking then no-show, this happened 100% in January and Feb 2020. it really ruined my business because I only have 2 houses. this had never happened before, anyone has same problem? 

8 Replies
36 Views

9
Barry Reilly

 

Hi Seaview

 

1. Calendar sync has never been a true real time sync, so just don't even try to. Alternatively use a Channel manager service such as beds24.com to do so when using 2 or more OTA.

 

2. Yes it can be common for many. Which is why have a strict cancelation policy and or non refundable rates is a must. and standing firm when a cancelation waiver is requested 

 

 

+1
1 month ago
8
pibomarco

You can also try EffectiveTours.com with low pricing.

 

As barry said stricter policies.. taking prepayments, deposits, authorizing credit cards etc...

+1
1 month ago
7
Isle of Wight …

Booking.com calendar sync is broken - it doesn't sync properly. See the dozens of other replies I've posted about this.

Yes, loads and loads and loads of people post about fake bookings, no shows etc. And I reply again and again and again on this.

The only solution to prevent fake bookings and no-shows is to take payment at the time of booking, just as you would with AirBnB / TripAdvisor / HomeAway. Ask Booking.com to set up Payments by Booking.com. If they refuse to do this or it is not available in your country, switch to another OTA such as AirBnB / TripAdvisor / HomeAway or whatever else. Do not try to make an indequate system work - it won't.

 

+1
1 month ago
10
M Adamopoulou

No-shows, cancellations....too much of a problem...

Even when you have strict policies cancellations never stop....

 

1 month ago
10
M Adamopoulou

Some guests use reservations to get a visa card!!!

1 month ago
10
M Adamopoulou

Seaview house,

Please remember to edit your Community profile.

Cheers!!!

1 month ago