Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

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1

No show

A guest booked rooms for 4 nights from yesterday 11pm. But not turned up and not picked calls or didnt got any verbal communication from him


9
Sharonpowney

Go into the Reservation and click on the No Show button.  You must do this otherwise you will be charged commission by booking.com as they expect that the guest was there.

Note that you have posted this on the partner forum.  

Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us