No-show without information
My property is Shohini's Grace based in Darjeeling, India. Property no ***.
I had a guest due to check in on 10 March reservation number *** but they did not show up. I had sent him several letters to pay in advance with bank details to confirm their bookings. However, I did not receive even an acknowledgement of my letters. I had no means of calling him by phone as the number was not available.
Due to this reservation, my rooms were blocked and I could not take in confirmed requests even when they wanted to pay the full amount for the room.
As he did not come, I have marked him as a no-show and this is reflected in your reservation chart.
I have lost a considerable amount because of this booking.
Will Booking.Com be charging this guest cancellation/ no-show fees. This is not the first time it has happened and I keep losing revenue due to a no-show.
Please urgently let me know what Booking.com's policy is on this matter.