We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Non refundable and high season

Hi posted non refundable booking for my 2 apartments Stordalsferien 1 and Stordalsferien 2 On one, this went very well on the other it came in non refundable on the price of 5 people. but for 6-7-8 people etc, no price came in for "non refundable" booking In my "EasyNettBooking" provider I added "high season" in July, with a slightly higher price. But this was not included in the pricing at bookingCom. I understand that these changes should be made at my provider and not at BookingCom

How do I get changes? With non-refundable price and change of price in high season? Regards Jarle Hove  

3 Replies
36 Views

10
BrookAve

 

Hi Jarle Hove

 

What did you mean by on one?

 

By provider sounds like you are referring to a Channel Manager called 'Easynetbooking'.

I believe its this one - https://www.easynetbooking.no/

 

Officially you will not get support for that here and should contact them to assist.

 

On a high level I can explain how it works, i.e. the CM portal will map a room / room type to a Rate ID which is the Booking.com Rate Plan ID shown in your calendar list view on Extranet.

 

Not All C.M.  are equal.

https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/channel-m…

 

I cannot find your C.M. on that list so no way to validate what features it has or has not.

Their website is not forward thinking and lacks a translation feature. Its 2020 so that's really a no-no. 

 

Sorry I cant help further.

 

 

 

 

 

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

9 months ago
1
Jarle Hove

Hello. I have 2 apartments, Stordalsferien 1, ID ***.. On this I have non refundable price.

It is posted on 2 people, 3 people, 4 people and so on. I use your system and all was OK

The other apartment, Stordalsferien 2, ID ***, I have also used your system to enter a non refundable price. But on this apartment, this price comes up with the only option with 5 guests.

It is not located on 6 guests, nor on 7 guests, etc.

how should i post a non refundable price so that it also applies to 6-7-8 guests etc

As I understand this can only be done on your system

9 months ago
B.
Community Admin

Hello Jarle Hove! Thank you for posting in the Community! Sometimes when you create a new rate category you might need to ask from Booking.com partner support to change specific settings, so that it is connected with your channel manager. The same goes with prices for different occupancies where it seems that you are missing some settings. Since these issues cannot be properly handled via this channel we would kindly advise you to send us a message via your "Inbox" in Extranet. Best of luck!

9 months ago