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non-refundable rate
Good morning everybody,
for my house I have set 2 different types of rates: a standard rate and a non-refundable rate with a 10% discount.
Yesterday I have had a reservation with a non-refundable rate but the reservation description says that the guest have the possibility to cancel the reservation.
Why this happens? What I have missed in my settings? What can I do to avoid this?
Thank you very much for your suggestions.
Marco
I think you should contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give help team a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us