Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1
Marco Poddi

non-refundable rate

Good morning everybody,

for my house I have set 2 different types of rates: a standard rate and a non-refundable rate with a 10% discount.

Yesterday I have had a reservation with a non-refundable rate but the reservation description says that the guest have the possibility to cancel the reservation.

Why this happens? What I have missed in my settings? What can I do to avoid this?

Thank you very much for your suggestions.

 

Marco

Related posts