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Not seeing messages from potential guests

Hi, I am having problems with the messages I receive from potential guests. I am receding them by email but when I log in to my pulse application there is no messages there to be found. Any help would be highly recommend. Thanks Mark 


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M Adamopoulou 2 years ago

Hi Mark!

Have you tried to search your messages in Extranet???

Maybe you should call your local BDC office and ask them to check your listing.

Wish you a nice afternoon.

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Mark Binmore 2 years ago

Hi Adamopoulou, thanks for your quick reply. I phoned customer service they advised you can only see messages from paid bookings in your pulse app and for messages from potential bookers you do have too log into the extranet. Problem is now solved ? hope your enjoying your day also 

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M Adamopoulou 2 years ago

Hi Mark and thanks for your feedback…

Nice to know…

We have heat wave in Greece…so we are at the beach all day long???

 

Stay cool!!!

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Aaltje B. 2 years ago

 Yes, Maria, stay cool!! 

 

Will send some NZ wind ;) 

 

XX Ella

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M Adamopoulou 2 years ago

Thanks my sweet Ella❤️
 

It’s 1.00 o’clock after midnight…we just came back from the beach…swimming with the moon and the stars is an amazing experience…

Please send  me your wind but be sure to be a cool one???

 

Have a wonderful day ❤️

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Anastasia Dako… 6 months ago

Potential guests still have the field to ask questions, but the hosts are not given the ability to respond to them. This silly bug is costing hosts money (because some potential guests ask for confirmation of facilities before they make a final reservation and may simply walk with no response from hosts/partners). I just called, TWO YEARS after this thread was initiated and was told 'development is working on this matter'. Really? It took you 2 years and counting to either a) eliminate the comment field for potential guests (easiest option) b) pipeline potential guests so Booking.com knows their contact details and can share with hosts via regular inboxing. 

 

FIX THIS PLEASE. NOT THAT HARD.