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Now when I sign in, it brings me to a new sign up page not my extranet account page? Help?

Booking asked for me to update my pass word, I did and now when I sign in it brings me to a new sign up page, not my extranet account page. Is this happening to anyone else? 


Profile picture for user barry.reilly.winnov.net b
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BrookAve 2 years ago

Hi Audrey,

 

As this is not normal I would encourage you to reach out to a BDC advisor.

 

You can find your local/country/region contact us info under:

 

Inbox, booking.com messages, click on contact Us to expand reveal the info

 

Kind Regards

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Audrey 2 years ago

Is this found in my extranet account as I can't log into it? When I do log in, it just takes me to a new sign up page to join booking.com

Thank you,

Audrey

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BrookAve 2 years ago

If you also check your email inbox you should have your original correspondance with contact info.

 

As your profile is not complete I cant see what it is or where based .

 

I only know the Irish and UK phone numbers which are:

  • UK +44 (0) 20 8612 8000
  • IE +35314470680

These all route to america depending on time of  day 'follow the sun support'.

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Community Admin 2 years ago

Hi Audrey Ohlsson ! Thanks for posting in the community! The described issue might happen when you are trying to log in via the "reset password " email after the password had already been updated. Before logging in again, please clear the browsing history. After, please use this link to log in: https://account.booking.com/sign-in?op_token=EgVvYXV0aCJHChQ2Wjcyb0hPZDM2Tm43emszcGlyaBIJYXV0aG9yaXplGhpodHRwczovL2FkbWluLmJvb2tpbmcuY29tLyoCe31CBGNvZGUqCjoAQgBYnMbD7wU  or just type admin.booking.com in your browser.

Good luck!

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Audrey 2 years ago

Ok I cleared my browser, did everything you said and it still brings me to the list your property page? 

Thank you

Audrey 

 

 

 

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Audrey 2 years ago

Thank you so much for helping me, yes that was the issue the login name for some reason defaulted to my account number not the login name I was using.. Im logged in now!

Thank you

Audrey :)