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1

Now when I sign in, it brings me to a new sign up page not my extranet account page? Help?

Booking asked for me to update my pass word, I did and now when I sign in it brings me to a new sign up page, not my extranet account page. Is this happening to anyone else? 


11
BrookAve

Hi Audrey,

 

As this is not normal I would encourage you to reach out to a BDC advisor.

 

You can find your local/country/region contact us info under:

 

Inbox, booking.com messages, click on contact Us to expand reveal the info

 

Kind Regards

1
Audrey

Is this found in my extranet account as I can't log into it? When I do log in, it just takes me to a new sign up page to join booking.com

Thank you,

Audrey

11
BrookAve

If you also check your email inbox you should have your original correspondance with contact info.

 

As your profile is not complete I cant see what it is or where based .

 

I only know the Irish and UK phone numbers which are:

  • UK +44 (0) 20 8612 8000
  • IE +35314470680

These all route to america depending on time of  day 'follow the sun support'.

B.
Community Admin

Hi Audrey Ohlsson ! Thanks for posting in the community! The described issue might happen when you are trying to log in via the "reset password " email after the password had already been updated. Before logging in again, please clear the browsing history. After, please use this link to log in: https://account.booking.com/sign-in?op_token=EgVvYXV0aCJHChQ2Wjcyb0hPZDM2Tm43emszcGlyaBIJYXV0aG9yaXplGhpodHRwczovL2FkbWluLmJvb2tpbmcuY29tLyoCe31CBGNvZGUqCjoAQgBYnMbD7wU  or just type admin.booking.com in your browser.

Good luck!

1
Audrey

Ok I cleared my browser, did everything you said and it still brings me to the list your property page? 

Thank you

Audrey 

 

 

 

1
Audrey

Thank you so much for helping me, yes that was the issue the login name for some reason defaulted to my account number not the login name I was using.. Im logged in now!

Thank you

Audrey :)