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Number of guest
Hi, how I can resolve situation, when guest make rezervation for 2 persons, and when they arrive... it is 3 of them?
Hi, how I can resolve situation, when guest make rezervation for 2 persons, and when they arrive... it is 3 of them?
Assuming your listing is clear on the number of people allowed at a certain price or you have a per person listing, you simply charge them for the extra person, exactly the same as if they had booked for three in first place.
At our place a guest arrived with 4 persons but booking sent us reservation of 2 persons while the guest received a confirmation of 4 persons, we've seen the message of the guest.
Maybe it is one of the many still growing list of bugs in the booking systems.
Do you need to charge for each guest?
We have self catering properties. We charge based on the property, regardless of whether it's 2, 4 or 6 people there - the cost is the same. We don't provide any extras, so there is no point charging for extra guests.
If you charge extra for things like food, then of course, a charge per person is helpful. If they book for 2 but turn up with 3, then charge them the extra in cash. If you don't provide extras, there's not much point in charging on a per-guest basis.
Hello guys!!!
In my case most of the times I am faced with opposite situation. Although the reservation is made for 4 guests there are many times that only 2 or 3 guests arrive.
After this has happen a couple of times (meaning I prepare beds for 4 guests and only 2 show up) when I send my first message to guests I politely ask them how many guests will be coming.
Wish you all a nice evening.