Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

Occupancy

Hello, I recently added a queen sized bed, allowing for reservations of 7 rather than 5. I updated this change on the PULSE app, along with child occupancy rates. My listing still only has price plans for 5 guests, so I'm hoping I can find help getting that changed to 7 if possible.

My second question arose when I recently received a 7 guest request. The reservation is for 4 adults and 3 infants under zero. My price setting for children under zero are zero. I don't believe we can accommodate 3 infants under zero, and it's possible that the guest doesn't have 3 infants under zero, as we only have 1 infant mattress and a pack and play.  I'm wondering if anyone else has had issues with guests booking fewer guests to avoid the upcharge and how they handled it? Thanks for any help!


11
BrookAve

 

 

phone support below

 

 



REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN., EVER!

 

Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox