1

over booking

I just receives a booking.***.    1 augustus 2020 miss ***

 

This I can not receive Augustus 2 i am already vol.

Ihave already notified the guest,

please cancel this reservatin at no cost to the guest.

 

sjoukje Ziere

1 Replies
8 Views

10
BrookAve

 

Hi

 

You cant ask for someone else to cancel for you  on here. That is not a thing, nor service here.

 

You simply do it yourself in the Extranet.

 

Below is the method , steps I use, and it has served me well.

 


  1. Logon to Extranet
  2. open reservation, message guest of overbooking and it will be cancelled.
  3. now on right pane, click Request To Cancel ,and choose option 2.
  4. guest is notified, and must click on email to confirm.
  5. if prepaid to BdC , then the refund 100% , process starts.

 


Kind Regards

 

PS : please take the time to complete your profile and add the property listing link

How & Why Add your Listing to your Partner Community Profile

 

 

Contact BdC- Location of Partner Only Phone number and Message methods

23 days ago